Stouffers
Reviews and Complaints
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Verified ReviewerResolved: Spaghetti with Meatballs was awful
Company fixed the issue and I have been provided with discount on future orders. We purchased 6 boxes of spaghetti and they finally sent us 2 free coupons.
What a hassle. Can't say much about their customer service.
It seemed as though they didn't even read the complaint. Kept answering with a comment that didn't apply..
Preferred solution: Full refund
User's recommendation: Wait 6 months to see if product is any better. If not, never buy again.
Product mold
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Verified Reviewer | Miami, FloridaAccidentally posted this intended review as a comment.
Over the decades I have narrowed my Stouffer's purchases to only about two or three selections, which seemed to hold up better against freezer burn or oxidation or have better consistency; those are the Chicken Fetuccini Alfredo (usually, small size) and the Lasagna with Meat Sauce (large size). I got tired of the inconsistency in the thickness of the sauce of the large size Macaroni and Cheese a while ago, and especially after they stopped using egg noodles decades ago and it didn't have the rich flavor it used to.
However in the last few months, the Chicken Fetuccini Alfredo has alternately had a separated, watery sauce and old tasting chicken, or more recently, too thick of a sauce, with no flavor to the whole dinner and seemingly less chicken (especially less chicken, proportionally, in the large size). I have wasted a lot of money in spite of them sending me some coupons, because it's too much trouble to return them to the supermarket all the time.
As far as the lasagna, it lately has less flavor, is drier, and has a strange unpleasant sour smell when it's being heated up in the microwave. Also, the changed microwave heating instructions cause it to be overcooked. Even the previous instructions, which included 50% power for the second half of the cooking, tended to cause burnt corners, although most of it was okay.
And I'm only using a 1000 watt microwave, not an 1100 watt one.
When they were out of the Chicken Fetuccini Alfredo, I tried the Stouffer's Chicken and Mushroom Marsala. It is okay, something to eat, but not great tasting or satisfying, but it seems to have more chicken, in different shaped, larger pieces, than the Fetuccini Alfredo, although the meat is quite dry.
I won't continue to buy that variety. In fact, I think I'm going to discontinue buying any Stouffer's products because the quality seems to have gone downhill, even though, to their credit, they still use real pieces of chicken, however denatured they may be, as opposed to the formed and pressed chicken most of the other frozen food companies use.
- Nestle is the worlds largest food and beverage company
- Nestles vitamins and supplements are separate from their food
User's recommendation: Monitor the quality control from one purchase to the next.
Terrible food
User's recommendation: ORDER A PIZZA
Burning around top edges!
Preferred solution: Let me know why it burns and what I can do to correct it. I tried adjusting time but no help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Algonquin, IllinoisTerrible taste and texture of turkey
- Always excellent quality until now
- Used to be good
- Not so good any more
- Cubed artificial tasting turkey
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mountain Home, Arkansas2 chipped teeth
March 12, 2021 Received letter from Sedgwick Claim Management Services taking over case Claim # C164615***-*001-01. Waiting to get decision from them.
April 4, 2021, I wrote Sedgwick asking them the status of my claim. Thank you for all your help.
Reference: Stouffer Meat Lovers Lasagna
Subject: 2 chipped teeth
To Whom it may concern: On February 28, I was eating Stouffer Lasagna for supper when I bit into a piece of lasagna and felt something hard when I was chewing. I spit it out and wasnt sure but went to the mirror and saw part of two of my front teeth were missing.
I couldnt find the other piece. The edge piece of the pasta was extremely hard and dried out because it didnt have sauce on it. Enclosed please find; a photo of the lasagna box; a photo of my mouth with the pieces missing; a photo of the piece of tooth I found; and a quote from the dentist to repair the teeth.
I feel your company should please pay my dental bill. Thank you.
Preferred solution: Pay for dental work
User's recommendation: Watch for hard pasta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSalisbury steak and mac and cheese
Preferred solution: Full refund
User's recommendation: Always check the box and container
To review chicken fajita family size meal
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfaction
- Very poor quality
- Quantity of the product
User's recommendation: Do not purchase. Not at all like way it was originally made.
Lasagna never cooked properly
Preferred solution: Full refund
Chicken enchiladas.....
- I buy stouffers lasagna qnd pasta dishes and have been satisfied
- Just not good food
Preferred solution: Full refund
User's recommendation: Don't buy it
Product Problem
Preferred solution: Let the company propose a solution
User's recommendation: Cut the salt content by about 50% in the recipe.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSteak n potatoes bowl
They haven't even tried to contact me on this matter
Just posted it and emailed the company
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boulder, ColoradoDISSATISFIED WITH TRAY DESIGN
User's recommendation: It is an individual taste preference decision
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You at the food so they won't issue a refund.