Resolved
Linda G Scu

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Resolved: Spaghetti with Meatballs was awful

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Updated by user Sep 23, 2021

Company fixed the issue and I have been provided with discount on future orders. We purchased 6 boxes of spaghetti and they finally sent us 2 free coupons.

What a hassle. Can't say much about their customer service.

It seemed as though they didn't even read the complaint. Kept answering with a comment that didn't apply..

Original review Aug 23, 2021
The noodles are way overcooked. Taste like mush - not a pleasant experience with one of my favorite products from Stouffer's. The last 3 times we purchased this has been the same problem. We waited weeks before purchasing again hoping that the batch we were buying was gone. Nope not so. Still mushy. I notified Stouffer's last time so am going this route to see if people will listen.
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Loss:
$44

Preferred solution: Full refund

User's recommendation: Wait 6 months to see if product is any better. If not, never buy again.

1 comment
Anonymous

You at the food so they won't issue a refund.

Anonymous
map-marker Crescent City, California

Product mold

my mashed potatoes are moldy, nobody at Stouffers could help or let alone listen to my complaint. Last time I buy their brand.
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Trevor Aii

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Verified Reviewer
| map-marker Miami, Florida

Accidentally posted this intended review as a comment.

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Original review Jul 24, 2021

Over the decades I have narrowed my Stouffer's purchases to only about two or three selections, which seemed to hold up better against freezer burn or oxidation or have better consistency; those are the Chicken Fetuccini Alfredo (usually, small size) and the Lasagna with Meat Sauce (large size). I got tired of the inconsistency in the thickness of the sauce of the large size Macaroni and Cheese a while ago, and especially after they stopped using egg noodles decades ago and it didn't have the rich flavor it used to.

However in the last few months, the Chicken Fetuccini Alfredo has alternately had a separated, watery sauce and old tasting chicken, or more recently, too thick of a sauce, with no flavor to the whole dinner and seemingly less chicken (especially less chicken, proportionally, in the large size). I have wasted a lot of money in spite of them sending me some coupons, because it's too much trouble to return them to the supermarket all the time.

As far as the lasagna, it lately has less flavor, is drier, and has a strange unpleasant sour smell when it's being heated up in the microwave. Also, the changed microwave heating instructions cause it to be overcooked. Even the previous instructions, which included 50% power for the second half of the cooking, tended to cause burnt corners, although most of it was okay.

And I'm only using a 1000 watt microwave, not an 1100 watt one.

When they were out of the Chicken Fetuccini Alfredo, I tried the Stouffer's Chicken and Mushroom Marsala. It is okay, something to eat, but not great tasting or satisfying, but it seems to have more chicken, in different shaped, larger pieces, than the Fetuccini Alfredo, although the meat is quite dry.

I won't continue to buy that variety. In fact, I think I'm going to discontinue buying any Stouffer's products because the quality seems to have gone downhill, even though, to their credit, they still use real pieces of chicken, however denatured they may be, as opposed to the formed and pressed chicken most of the other frozen food companies use.

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Pros:
  • Nestle is the worlds largest food and beverage company
Cons:
  • Nestles vitamins and supplements are separate from their food

User's recommendation: Monitor the quality control from one purchase to the next.

1 comment
Trevor Aii

For some reason, it wouldn't let me list all the competitor companies that I entered in that category. They are: Kraft-Heinz, Conagra, Bellisio Foods, and Gorton's.

Anonymous
map-marker Lancaster, Ohio

Terrible food

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My wife and I both love lasagna. After a hectic, trying day, we both decided to buy Stouffer's Lasagna with meat and sauce - family size. It was absolutely horrible! My wife ate half of a serving, I took two bites. We threw the remainder in the garbage.
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User's recommendation: ORDER A PIZZA

Carol B Nyc

Burning around top edges!

When I microwave according to directions on my 1100 watt microwave the edges all around top are burned and have to be thrown out. I took pictures!
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Preferred solution: Let me know why it burns and what I can do to correct it. I tried adjusting time but no help.

Candace M Orb

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Verified Reviewer
| map-marker Algonquin, Illinois

Terrible taste and texture of turkey

Don't know what happened with Stouffer's kitchen, but the meat in turkey Tetrazzini was inedible...cubed and very artificial tasting. Waste of money.
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Loss:
$10
Pros:
  • Always excellent quality until now
  • Used to be good
Cons:
  • Not so good any more
  • Cubed artificial tasting turkey

Preferred solution: Full refund

1 comment
Guest

I could not agree with you more. It used to be so great. With the new horrible turkey cubes and the fact it was watery with no flavor, I will not be purchasing again.

Dorothy W Xxw

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Verified Reviewer
| map-marker Mountain Home, Arkansas

2 chipped teeth

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Stouffers - 2 chipped teeth
Stouffers - 2 chipped teeth - Image 2
Stouffers - 2 chipped teeth - Image 3
Stouffers - 2 chipped teeth - Image 4
Updated by user Apr 08, 2021

March 12, 2021 Received letter from Sedgwick Claim Management Services taking over case Claim # C164615***-*001-01. Waiting to get decision from them.

April 4, 2021, I wrote Sedgwick asking them the status of my claim. Thank you for all your help.

Original review Mar 08, 2021
Dorothy J Wheeler 2111 West Road, Lot 6 Mountain Home, AR 72653 8**-**4-2007 e-mail: dotjim@***.net
Reference: Stouffer Meat Lovers Lasagna
Subject: 2 chipped teeth
To Whom it may concern: On February 28, I was eating Stouffer Lasagna for supper when I bit into a piece of lasagna and felt something hard when I was chewing. I spit it out and wasnt sure but went to the mirror and saw part of two of my front teeth were missing.

I couldnt find the other piece. The edge piece of the pasta was extremely hard and dried out because it didnt have sauce on it. Enclosed please find; a photo of the lasagna box; a photo of my mouth with the pieces missing; a photo of the piece of tooth I found; and a quote from the dentist to repair the teeth.

I feel your company should please pay my dental bill. Thank you.
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Loss:
$1648

Preferred solution: Pay for dental work

User's recommendation: Watch for hard pasta

2 comments
Neila Xia

I find it hard to believe you and other customers sometimes I think you make it up so a company has to pay your bills.

Guest

That's not a tooth we chew with?

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Jackie M Iuz

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Salisbury steak and mac and cheese

Stouffers - Salisbury steak and mac and cheese
Stouffers - Salisbury steak and mac and cheese - Image 2
Stouffers - Salisbury steak and mac and cheese - Image 3
Original review Jun 22, 2021
Container was cracked open so I had to throw it away when I opened it. Ive never had this issue before but didnt wanna risk it so I threw it away. Dear Stouffers, you can do better. Purchased from an HEB in San Antonio.
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Loss:
$3

Preferred solution: Full refund

User's recommendation: Always check the box and container

Toni F Dxp

To review chicken fajita family size meal

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When I purchased this I had an expectation for better quality from Stouffer's. First of all The chicken fajita dinner was very soupy... More like a hearty soup than a meat and rice casserole. Secondly certainly not enough for a family. Very disappointing.
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User's recommendation: Don't waste your money

Denise S Oev

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Verified Reviewer

Dissatisfaction

Turkey Tetrazzini used to be a wonderful meal. Just purchased one tonight after not being able to get it for several weeks. The product is totally changed. Meat used is horrible, tasted like rubber. Will not purchase again. Go back to the original. Very disappointed.
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Cons:
  • Very poor quality
  • Quantity of the product

User's recommendation: Do not purchase. Not at all like way it was originally made.

Joy S Zsa

Lasagna never cooked properly

After about 2 hrs of total cook time the lasagna was still runny. After the 80 minutes then 5 minutes to sit, it was soupy so put back into oven for about another 20-25 min. Still not set-so microwaved as well no luck so served soupy with some bread
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Loss:
$12

Preferred solution: Full refund

Betty R Yhg

Chicken enchiladas.....

Chicken enchiladas very dry, tasteless and too much rice...ten dollars wasted....not impressed with this dinner at all
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Loss:
$11
Pros:
  • I buy stouffers lasagna qnd pasta dishes and have been satisfied
Cons:
  • Just not good food

Preferred solution: Full refund

User's recommendation: Don't buy it

1 comment
Guest

They gabe me the runs

Harry J Htn

Product Problem

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Yesterday I had a Stouffers Stuff Peppers frozen meal. After cooking for the 7 and 9 minutes cycles in the microwave and letting it cool for a while, I started to eat it and was shocked at how SALTY it tasted. I had to leave most of the sauce behind and just eat some of peppers and filling because I could not finish most of it. I had to drink two glasses also.
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Loss:
$12

Preferred solution: Let the company propose a solution

User's recommendation: Cut the salt content by about 50% in the recipe.

Teresa H Zbj

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Steak n potatoes bowl

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Stouffers - Steak n potatoes bowl
Stouffers - Steak n potatoes bowl - Image 2
Updated by user Mar 15, 2021

They haven't even tried to contact me on this matter

Updated by user Feb 13, 2021

Just posted it and emailed the company

Original review Feb 13, 2021
I was eating the food and I bit into what I thought was a piece of steak and it was a bone. Couldn't even finish it because it ruined my appetite
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Preferred solution: Let the company propose a solution

User's recommendation: Don't buy this

LADY CAT

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Verified Reviewer
| map-marker Boulder, Colorado

DISSATISFIED WITH TRAY DESIGN

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There is no divider in the TRAY on the BAKED CHICKEN AND FRIED CHICKEN DINNERS Therefore the gravy gets onto the chicken which many people do not want It is not as if they don't have divided trees because they have a divided tray for their fish dinner so there's no excuse why they can't put a divided tray for these two chicken dinners
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User's recommendation: It is an individual taste preference decision

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